A worldwide pandemic is not something a company, a manager, or a team ever plans for. This time 6 months ago we were bringing in more clients than anticipated, and planning for an international conference. Fast forward to now, just like most companies we have been hit, our conference has gone virtual, and many employees are still worried about what is to come.
Here are 5 things I have learned during these uncertain times:
1. Don’t panic.
Easier said than done, right? Being responsible for a team of great people and their financial, as well as professional, well being can be trying at times. I have learned it is best to stay calm, push forward and still do the best we can, even when our best isn’t always enough. Luckily, I am not a worrier by nature, and I hope that I can be a solid backbone for my team and clients, while letting them know that they (and our company) are my top priority … now more than ever.
2. Be transparent
It is best to have sure answers and knowledge of what is expected, and to be open and honest about this with the team. If we are going to be working longer hours one week, maybe shorter the next, I want to be upfront so that no one is caught off guard. If policies or procedures are changing, they are notified immediately Same thing goes for our clients, we have always prided ourselves on being honest and transparent about the behind the scene scenarios. It may not always be good news that’s delivered, but it will be honest. I have set goals to make my expectations clear, and reasonable.
3. Be available:
Someone like myself, I am always going in a million directions. I have made it a point to make myself available for help, support, or whatever it is that someone may need. This goes for clients, team members, even friends. A pandemic like this really makes you step back and think about what is important, and things that you may not have made priorities in the past that needed to change. Our team is used to working remotely, but we communicate daily, and we always have open lines of communication (sometimes in the middle of the night as we all work in different time zones.
4. Be Understanding
If 2020 has taught us anything, it’s to expect the unexpected. It is vital that each individual understands that not everyone is the same. We do not handle stress the same, we go through trials and tribulations differently, so it is important to be empathetic. We need to provide tools for success... and sometimes that means paid time off, new communication platforms, team building exercises, or just listening and being compassionate. I think a mistake a lot of people made early on was expecting everyone to adjust to the new way of life, with no clear direction. This resulted in a lot of confusion, and negativity, instead of learning together and changing the course of action.
5. Surround yourself with a great team.
Luckily for me, our team is fully functional without me, maybe that should scare me a little, huh? We have structure, we built up trust with each other, and everyone works towards the same goal - being successful, delivering to our clients, and growing together. While it may be my job to keep everyone moving forward and be motivating, it’s no secret that they motivate me, too. Despite working in different countries, our team has built great relationships with each other, and everyone is ready to step in and help their colleagues whenever necessary.
Has 2020 been different than I imagined? Absolutely. We do not know the answers to every question. We also do not know where this year may take our team, the company, or the world! One thing I do know is we will adapt, adjust and keep pushing forward. We will keep providing the best service to our clients as we always have, and we will not panic…. Not yet at least.